My husband surprised me with this purse! It's a great addition to my Kate Spade collection and it is so cute! He said ordering it online was easy. He had it mailed to our house and it came in perfect conditions and very well packed for protection during shipping. I am always meticulous when selecting my purses so at first I was a little nervous about the purse having small scratches, indentations, stitching imperfections etc since I didn't select the purse in person since it was an online purchase, but the purse was flawless. I would highly recommend ordering online or visiting the Petaluma Outlet which always has friendly workers ready to help me pick my next purse.